Privacy Policy
At Ekatran, we are committed to respecting your privacy and safeguarding your personal information. This policy explains how we collect, use, store, and protect the information you share with us when you visit our website, make a purchase, or engage with our brand in any way.
By using our website or services, you agree to the terms outlined below.
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INFORMATION WE COLLECT
When you shop with us or create an account, we collect personal details such as your name, email address, phone number, and billing or shipping address. Payment information is processed securely through trusted third-party payment gateways, and we do not store your full card details. We may also collect your preferences and any special requests you share when ordering customised pieces. In addition, certain information such as your IP address, browser type, device details, and browsing patterns may be collected automatically through cookies and similar technologies to help us enhance your experience on our website.
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HOW WE USE YOUR INFORMATION
We use this information to process and deliver your orders, keep you informed about your purchase status, respond to your queries, and provide you with updates on our collections, events, and offers when you choose to receive them. It also helps us improve our website, personalise your shopping journey, and comply with applicable laws and regulations. We may, however, share it with carefully selected service providers who assist us in functions such as payment processing, logistics, marketing, and analytics.
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COOKIES AND TRACKING
We use cookies to remember your preferences, analyse website performance, and provide relevant content. You may disable cookies through your browser settings, but this may affect certain site functionalities. We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or loss. While no system is completely secure, we work only with partners who follow industry best practices.
We may update this Privacy Policy periodically, and the revised version will be posted on our website with the “Last Updated” date amended accordingly. If you have any questions or concerns regarding our privacy practices, please reach out to us at: orders@ekatran.com