Exchange Policy

WHAT IS एKATRAN’S CANCELLATION/RETURN POLICY?

Orders cannot be cancelled once shipped however, you can return the products within 7 days of receipt of delivery and any amount that you have paid shall be credited back into the same payment mode which was used initially to order. Please note that the refund shall be processed within 7 days of receipt of product returned. Shipping charges are extra and shall be borne by the consumer when they return any product. No return or exchange on products purchased on sale.

Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of return.

The way to return the product to us is:

  • Self-Ship: Shipping charges are extra and shall be borne by the consumer when they return any product. All orders should be shipped back to the एkatran studio (Address: 46C, MIG Flats, opposite Triveni Apartments, Sheikh Sarai Phase 1, Sheikh Sarai, New Delhi, Delhi 110017)

Once the product to be returned has been received by us, and assessed for quality, the refund shall be initiated by us within 7-10 business days. If the product does not pass the quality check, the amount shall not be refunded.

HOW CAN I PAY FOR MY ORDER AT एKATRAN?

We support the following payment options at एkatran:

  • Credit Card
  • Debit Card
  • Net banking
  • Google Pay
  • Paytm
  • UPI
            WHAT IS एKATRAN’S RETURN AND EXCHANGE POLICY? HOW DOES IT WORK?

            एkatran’s exchange policy gives you an option to exchange items purchase within the specified exchange period. Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of an exchange. The way to exchange the product to us is:

            Self-Ship: Shipping charges are extra and shall be borne by the consumer when they return any product. All orders should be shipped back to the एkatran studio (Address: 46C, MIG Flats, opposite Triveni Apartments, Sheikh Sarai Phase 1, Sheikh Sarai, New Delhi, Delhi 110017)

            Once the product to be exchanged has been received by us, and assessed for quality, an exchange shall be initiated by us within 7-10 business days. In case the price of the new product is more than the exchanged one, the order can only be executed if the difference has been paid. And in case, the price of the new product is less than the exchanged product, the difference shall be refunded within 7 days of receiving the exchanged product. If the product does not pass the quality check, the product cannot be exchanged.

            You have the option to exchange the product for reason of mismatch of size or receipt of a defective product, and you will be provided with a replacement/alteration of the product, free of cost. However, all exchanges are subject to stock availability.

            UNDER एKATRAN’S EXCHANGE POLICY,

            • एkatran shall reserve the right to restrict exchange of the products purchased from us, if the customer in any way breaches or misuses this policy, as determined by our sole discretion.
            • एkatran will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, एkatran would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the customer.
            • For self-shipment of your returns, kindly pack the products securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.