Exchange Policy

WHAT IS एKATRAN’S CANCELLATION/RETURN POLICY?

Orders cannot be cancelled once shipped however, you can return the products within 7 days of receipt of delivery and any amount that you have paid shall be credited back into the same payment mode which was used initially to order. Shipping charges are extra and shall be borne by the consumer when they return any product. This includes products purchased on sale also.

HOW CAN I PAY FOR MY ORDER AT एKATRAN?

We support the following payment options at एkatran:

 

  • Credit Card
  • Debit Card
  • Net banking
  • Google Pay
  • PayTM
  • UPI
          WHAT IS एKATRAN’S RETURN AND EXCHANGE POLICY? HOW DOES IT WORK?

          एkatran’s returns and exchange policy gives you an option to return or exchange items purchased for any reason within the specified return/exchange period (check product details page for the same). Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. The way to return the product to us is:

          • Self-Ship: Shipping charges are extra and shall be borne by the consumer when they return any product. All orders should be shipped back to the एkatran studio (Address: 46C, MIG Flats, opposite Triveni Apartments, Sheikh Sarai Phase 1, Sheikh Sarai, New Delhi, Delhi 110017)

          Once the order has been received by us, and assessed for quality, a refund will be initiated by us and customers should receive the entire amount in 7-10 business days. If the product does not pass the quality check, we shall ship it back to you.

          You have the option to exchange the product for reason of mismatch of size or receipt of a defective product, and you will be provided with a replacement/alteration of the product, free of cost. However, all exchanges are subject to stock availability.

          The following EXCEPTIONS and RULES apply to this Policy:

          • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

          UNDER एKATRAN’S EXCHANGE POLICY,

          a) If you choose to exchange the product purchased by you from us within the specified exchange period for the same size or different size of same style (subject to availability), you will be provided with a replacement of the product.

          b) If you choose to exchange any product purchased by you from us for any other product of the same or different value; in such cases, if the exchanged product is of the higher value, differences in amount will be charged to you and if exchanged product is of the lower value, differences in amount will be refunded to you post successful assessment of the original product by us.

          c) Net amount paid by you to purchase original product will be considered to calculate difference in amount of original and exchanged product which will be payable by you or refundable by us as the case may be, for an exchange.

          d) Applicable refund for exchange will be triggered post successful assessment of the original product by us.

          e) A product cannot be exchanged for multiple products, and you are allowed to select only a single product for exchange. However, customers can exchange multiple products at a time by initiating separate exchange request for each of the products.

          f) Non-returnable products cannot be exchanged.

          g) एkatran shall reserve the right to restrict exchange of the products purchased from us, if the customer in any way breaches or misuses this policy, as determined by our sole discretion.

          h) एkatran will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, एkatran would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the customer.

          i) For self-shipment of your returns, kindly pack the products securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

          j) For self-shipment of your returns, your shipping costs would be borne by you. Returns will be accepted, subject to your return having met our returns and exchange policy. The refund for returned products will only be initiated if they pass through a quality check conducted at our studio. If the quality check fails, the product will be reshipped back to you.